Frequently Asked Questions
Everything you need to know about shopping with Medisave.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your own or a similar garment you already own for the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free from makeup, perfume, or signs of wear to be eligible for a full refund.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Are your materials sustainably sourced?
Medisave is committed to ethical fashion. We partner with suppliers who prioritize organic cotton, recycled polyesters, and fair labor practices to ensure high-quality, responsible products.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer support team via live chat.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.